Preface

This document provides a brief introduction to the Siebel Management Pack, and describes the value-added features this pack offers. This document also lists the metrics collected for Siebel targets, and describes some troubleshooting tips you can use to resolve monitoring issues.

This Preface contains the following topics:

• Intended Audience

• Documentation Accessibility

• Related Documents

• Conventions

Intended Audience

This book is intended for users of the Oracle Application Management Pack for Siebel (referred to as Siebel pack) to manage Siebel Customer Relationship Management (CRM) applications.

Documentation Accessibility

Our goal is to make Oracle products, services, and supporting documentation accessible to all users, including users that are disabled. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to all of our customers. For more information, visit the Oracle Accessibility Program Web site at http://www.oracle.com/accessibility/.

Accessibility of Code Examples in Documentation

Screen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in Documentation

This documentation may contain links to Web sites of other companies or organizations that Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

TTY Access to Oracle Support Services

To reach Oracle Support Services, use a telecommunications relay service (TRS) to call Oracle Support at 1.800.223.1711.

Related Documents

For more information, see the following documents:

• Enterprise Manager Grid Control Quick Start Guide

• Enterprise Manager Concepts Guide

• Siebel 8 System Monitoring and Diagnostic Guide (on the Siebel 8 bookshelf)

• Enterprise Manager Grid Control Installation Guide

• Enterprise Manager Advanced Configuration

You can access these documents from the Oracle Technology Network:

http://www.oracle.com/technology/documentation/index.html

Conventions

The following text conventions are used in this document: