This appendix contains information about troubleshooting. It includes information about the following topics:
Before performing any of the troubleshooting steps in this appendix, ensure that the system meets the requirements and that you have completed all of the preinstallation tasks specified in Chapter 2.
Read the release notes for the product before installing it. The latest version of the release notes is available on the Oracle Technology Network website:
http://www.oracle.com/technetwork/indexes/documentation/index.html
If you run Oracle Universal Installer on a remote system and you want to display Oracle Universal Installer's user interface on your local system, you might see error messages similar to the following:
"Failed to connect to server" "Connection refused by server" "Can't open display"
If you see one of these error messages, follow these steps:
Note:
This procedure applies only to users of UNIX workstations. If you are using a PC or other system with X server software installed, refer to the X server documentation, or contact your X server vendor or system administrator for information about how to permit remote systems to display X applications on the local system.In a local terminal window, log in as the user that started the X Window session.
Enter the following command:
$ xhost fully_qualified_remote_host_name
For example:
$ xhost somehost.us.example.com
Enter the following commands, where workstation_name is the host name or IP address of your workstation:
Bourne, Bash, or Korn shell:
$ DISPLAY=workstation_name:0.0
$ export DISPLAY
C shell:
% setenv DISPLAY workstation_name:0.0
To determine whether X Window applications display correctly on the local system, enter the following command:
$ xclock
The X clock should appear on your monitor.
If the X clock appears, close the X clock and start Oracle Universal Installer again.
If you encounter an error during installation:
Do not exit Oracle Universal Installer.
If you clicked Next after you entered incorrect information on one of the installation screens, click Back to return to the screen and correct the information.
If you encounter errors while Oracle Universal Installer (OUI) is copying or linking files, then review the installation logs for more information.
For copy file errors review:
/u01/app/oraInventory/logs/timestamp for date of install.log /u01/app/oraInventory/logs/timestamp for date of install.err /u01/app/oraInventory/logs/timestamp for date of install.out
For errors during linking review:
$ORACLE_HOME/install/make.log
If you encounter errors when you run the OUI, then rerun the OUI with the -debug option:
$./runInstaller -debug
Check the log file for details. Refer to "Reviewing the Log of an Installation Session" section.
If you encounter an error while a configuration assistant is running, refer to "Troubleshooting Configuration Assistants" section.
If you cannot resolve the problem, remove the failed installation by following the steps listed in the "Cleaning Up After a Failed Installation" section.
During an installation, Oracle Universal Installer records all of the actions that it performs in a log file. If you encounter problems during the installation, review the log file for information about possible causes of the problem.
To view the log file, follow these steps:
If necessary, enter the following command to determine the location of the oraInventory directory:
$ cat etc/oraInst.loc
The inventory_loc parameter in this file specifies the location of the oraInventory directory.
Enter the following command to change directory to Oracle Universal Installer log file directory, where orainventory_location is the location of the oraInventory directory:
$ cd /orainventory_location/logs
Enter the following command to determine the name of the log file:
$ ls -ltr
This command lists the files in the order of creation, with the most recent file shown last. Installer log files have names similar to the following, where date_time indicates the date and time that the installation started:
installActionsdate_time.log
oraInstalldate_time.err
oraInstalldate_time.out
To view the most recent entries in the log file, where information about a problem is most likely to appear, enter a command similar to the following:
$ tail -50 installActionsdate_time.log | more
This command displays the last 50 lines in the log file.
If the error displayed by Oracle Universal Installer or listed in the log file indicates a relinking problem, refer to the following file for more information:
$ORACLE_HOME/install/make.log
To troubleshoot an installation error that occurs when a configuration assistant is running:
Review the installation log files listed in the "Reviewing the Log of an Installation Session" section.
Review the specific configuration assistant log file located in the $ORACLE_HOME/cfgtoollogs directory. Try to fix the issue that caused the error.
If you see the "Fatal Error. Reinstall" message, look for the cause of the problem by reviewing the log files. Refer to "Fatal Errors" for further instructions.
Oracle configuration assistant failures are noted at the bottom of the installation screen. The configuration assistant interface displays additional information, if available. The configuration assistant execution status is stored in the following file:
oraInventory_location/logs/installActionsdate_time.log
The execution status codes are listed in the following table:
| Status | Result Code |
|---|---|
| Configuration assistant succeeded | 0 |
| Configuration assistant failed | 1 |
| Configuration assistant canceled | -1 |
If you receive a fatal error while a configuration assistant is running, you must remove the current installation and reinstall the Oracle software, as follows:
Remove the failed installation as described in the "Cleaning Up After a Failed Installation" section.
Correct the cause of the fatal error.
Reinstall the Oracle software.
If you face any of the following situations for Oracle home, then run the opatch lsinventory -detail command to list the contents of the inventory and see section "Recovering from inventory corruption" in the Oracle Universal Installer User's Guide for information on fixing the issue.
Oracle home is cloned without completing the inventory steps.
There is bad inventory.
Inventory is not available but it is created when the Oracle Enterprise Manager Agent is installed in a separate Oracle home.
If you connect to Oracle database with a screen resolution of 640X480 or 800X600, then the Next button in the GUI is not visible as it hides behind the Taskbar. To fix this problem, perform one of the following:
Hide the Taskbar.
Move the Oracle Universal Installer screen up.
Set the screen resolution to 1024X768 or higher.
To determine whether a silent-mode installation succeeds or fails, refer to the following log file:
/oraInventory_location/logs/silentInstalldate_time.log
If necessary, refer to the previous section for information about determining the location of the oraInventory directory.
A silent installation fails if:
You do not specify a response file
You specify an incorrect or incomplete response file
Oracle Universal Installer encounters an error, such as insufficient disk space
Oracle Universal Installer or configuration assistant validates the response file at run time. If the validation fails, the silent-mode installation or configuration process ends.
If an installation fails, you must remove the files that Oracle Universal Installer created during the attempted installation using the Deinstallation Tool. For more information on how to run the Deinstallation Tool refer to "About the Deinstallation Tool".