This appendix contains information about troubleshooting. It includes the following topics:
Before you try any of the troubleshooting steps in this appendix, do the following:
Check the system requirements section of respective gateway installation chapters to ensure that the system meets the requirements and that you have completed all the preinstallation tasks.
Read the release notes for the product on your platform before installing it. The release notes are available on the Oracle software installation media. You can find the latest version of the release notes on the Oracle Technology Network Web site:
http://docs.oracle.com/
If you encounter an error during installation then:
Do not exit Oracle Universal Installer.
If you clicked Next after you entered incorrect information about one of the installation screens, then click Back to return to the screen and correct the information.
If you encounter an error while Oracle Universal Installer is copying or linking files, see the "Reviewing the Log of an Installation Session" section.
If you encounter an error while a configuration assistant is running, see the "Troubleshooting Configuration Assistants" section.
If you cannot resolve the problem, then remove the failed installation by following the steps listed in the "Cleaning Up After a Failed Installation" section.
During an installation, Oracle Universal Installer records all the actions that it performs, in a log file. If you encounter problems during the installation, then review the log file for information about possible causes of the problem.
SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs
installActionsdate_time.log
For example, if the installation occurred at 9:00:56 A.M. on May 14, 2009, then the log file would be named:
installActions2009-05-14_09-00-56-am.log
Note:
Do not delete or manually alter theInventory directory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system.To troubleshoot an installation error that occurs when a configuration assistant is running:
Review the installation log files listed in the "Reviewing the Log of an Installation Session" section.
Review the specific configuration assistant log file located in the ORACLE_BASE\ORACLE_HOME\cfgtoollogs directory. Try to fix the issue that caused the error.
If you see the ”Fatal Error. Reinstall” message, then look for the cause of the problem by reviewing the log files. Refer to the "Fatal Errors" section for further instructions.
Oracle configuration assistant failures are noted at the bottom of the installation screen. The configuration assistant interface displays additional information, if available. The configuration assistant execution status is stored in the installActionsdate_time.log file.
The execution status codes are listed in the following table:
| Status | Result Code |
|---|---|
| Configuration assistant succeeded | 0 |
| Configuration assistant failed | 1 |
| Configuration assistant cancelled | -1 |
If you receive a fatal error while a configuration assistant is running then:
Remove the failed installation as described in the "Cleaning Up After a Failed Installation" section.
Correct the cause of the fatal error.
Reinstall the Oracle software.
To determine whether a noninteractive installation succeeded or failed, check the installActionsdate_time.log file, located in SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs.
If necessary, then see the previous section for information about determining the location of the Inventory directory.
A silent installation fails if:
You do not specify a response file.
You specify an incorrect or incomplete response file.
Oracle Universal Installer encounters an error, such as insufficient disk space.
Oracle Universal Installer or a configuration assistant validates the response file at run time. If the validation fails, then the noninteractive installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.
If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory. Follow the instructions in Chapter 17, "Removing Oracle Database Gateway" to run the deinstall tool to remove the gateway, remove the Oracle directory, and remove Oracle from the Registry Editor keys. Later, reinstall the software.