| Oracle® Enterprise Manager Licensing Information 10g Release 4 (10.2.0.4.0) Part Number B40010-08 |
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View PDF |
| Oracle® Enterprise Manager Licensing Information 10g Release 4 (10.2.0.4.0) Part Number B40010-08 |
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|
View PDF |
Enterprise Manager offers the following management pack for Service Management:
Service Level Management Pack
The following sections in this chapter describe the licensed features and links for this pack.
The Service Level Management (SLM) Pack offers a rich monitoring solution that helps IT organizations achieve high availability and performance, and optimized service levels for their business services. SLM actively monitors and reports on the availability and performance of services, including end-user business functions, Web applications, and infrastructure components. Using service tests or synthetic transactions executed from remote user locations (beacons), businesses can monitor services from the end-users' perspectives and the services' correlation to the underlying IT infrastructure. In addition, the Service Level Management Pack assesses the business impact of any service problem or failure, and indicates whether service level goals have been met.
The Service Level Management Pack was introduced with Enterprise Manager version 10g release 2. A subset of functionality in the Service Level Management Pack was previously included as part of the Diagnostics Pack for Application Server license. Customers who had licensed the Diagnostics Pack for Application Server 10g release 1 are entitled to use the following specific functionality without licensing the Service Level Management Pack 10g release 2:
Web Application service test monitoring with HTTP and HTTP(s) protocols
Host monitoring with ping protocol
All other functionality included with the Service Level Management Pack requires licensing of the pack.
The following information describes the Enterprise Manager links that require licensing of the Service Level Management Pack. This information does not include feature links that may contain information derived from the creation of tests and beacons, but are considered part of the Service Level Management Pack. The list that follows assumes that you begin from the main Grid Control Home page.
Licensed services links consist of configuration pages and monitoring pages.
For configuration pages, from the Enterprise Manager Home page, go to the Targets tab and then select the Services sub-tab:
On the Services page, select Generic Service from the Add drop-down, then click Go to add the service. Select Service Test from the drop-down list on the Availability page of the Create Service wizard. Defining a service's availability based on the execution of a service test is a licensed feature of the Service Level Management Pack.
On the Services page, select Generic Service from the Add drop-down, then click Go to add the service. The Beacons page of the Create Generic Service wizard is a licensed feature of the Service Level Management Pack.
On the Services page, click any Name link (except for Aggregate Service) in the table. On the Service page that appears, select the Monitoring Configuration sub-tab. The Service Tests and Beacons link on the Monitoring Configuration page is a licensed feature of the Service Level Management Pack.
On the Monitoring Configuration page, select Availability Definition. Select Service Test from the drop-down list on the Availability Definition page. Defining a service's availability based on the execution of a service test is a licensed feature of the Service Level Management Pack.
On the Services page, click either the Name link of a Generic Service or Forms Application in the table. On the Service page that appears, select the Monitoring Configuration sub-tab. On the Monitoring Configuration page, the Enable Forms Transaction Monitoring link is a licensed feature of the Service Level Management Pack.
For monitoring pages, from the Enterprise Manager Home page, go to the Targets tab and then select the Services sub-tab:
Click a service Name link in the table to go to the Service Home page. The Test Performance sub-tab and Black Out button are licensed features of the Service Level Management Pack.
On the Service Home page, click the Test Performance sub-tab. All links and controls on this page are licensed as part of the Service Level Management Pack.
The following Related Links are also part of the Service Level Management Pack:
Alert History
Blackouts
Metric Baselines
Past Changes
Pending Changes (where applicable)
Licensed services links consist of configuration pages and monitoring pages.
For configuration pages, from the Enterprise Manager Home page, go to the Targets tab and then select the Web Applications sub-tab:
On the Web Applications page, click Add to add a service. Select Service Test from the drop down-menu on the Availability page of the Create Web Application wizard. Defining a Web application's availability based on the execution of a service test is a licensed feature of the Service Level Management Pack.
On the Web Applications page, click Add to add a service. The Beacons page of the Create Web Application wizard is a licensed feature of the Service Level Management Pack.
On the Web Applications page, click any Name link, then select the Monitoring Configuration sub-tab. The Service Tests and Beacons link in the Generic Tasks section of the Monitoring Configuration page is a licensed feature of the Service Level Management Pack.
On the Monitoring Configuration page, select Availability Definition from the Generic Tasks section. The Service Test choice from the drop-down list on the Availability Definition page is a licensed feature of the Service Level Management Pack.
For monitoring pages, from the Enterprise Manager Home page, go to the Targets tab and then select the Web Applications sub-tab:
On the Web Applications page, click a Web application Name link in the table to go to the Web Application Home page. The Test Performance link and Black Out button are licensed features of the Service Level Management Pack.
The following Related Links are also part of the Service Level Management Pack:
Alert History
Blackouts
Metric Baselines
Past Changes
Pending Changes (where applicable)
Licensed services links consist of configuration pages and monitoring pages.
For configuration pages, from the Enterprise Manager Home page, go to the Targets tab and then select the Services sub-tab:
On the Services page, select Forms Application from the drop-down list and click Go. Select Service Test from the drop down-menu on the Availability page of the Create Forms Application wizard. Defining a form application's availability based on the execution of a service test is a licensed feature of the Service Level Management Pack.
On the Services page, select Forms Application from the drop-down list and click Go. The Beacons page of the Create Web Application wizard is a licensed feature of the Service Level Management Pack.
On the Services page, click any Forms Application Name link, then select the Monitoring Configuration sub-tab. The Service Tests and Beacons link in the Generic Tasks section of the Monitoring Configuration page is a licensed feature of the Service Level Management Pack.
On the Monitoring Configuration page, select Availability Definition from the Generic Tasks section. The Service Test choice from the drop-down list on the Availability Definition page is a licensed feature of the Service Level Management Pack.
For monitoring pages, from the Enterprise Manager Home page, go to the Targets tab and then select the Services sub-tab:
On the Services page, click a Forms Application Name link in the table to go to the Forms Application Home page. The Test Performance link and Black Out button are licensed features of the Service Level Management Pack.
The following Related Links are also part of the Service Level Management Pack:
Alert History
Blackouts
Metric Baselines
Past Changes
Pending Changes (where applicable)
The following Enterprise Manager CLI verbs are licensed as part of the Service Level Management Pack.
add_beacon
apply_template_tests
assign_test_to_target
delete_test
disable_test
enable_test
extract_template
remove_beacon
set_availability
set_key_beacons_and_tests
sync_beacon
