List of Figures

• 1-1 Management Connectors Page
• 1-2 Configure Management Connector Page
• 1-3 Configure Management Connector Target Page
• 1-4 Alert Forwarded to Enterprise Manager
• 2-1 Management Connectors Page
• 2-2 Configure Management Connector Page
• 2-3 Notification Methods
• 2-4 Remedy Ticket and the Alert as Displayed in Enterprise Manager
• 2-5 Metric Details Page
• 2-6 Create Ticket Page
• 2-7 Alert Details in Remedy Console
• 3-1 Management Connectors Page
• 3-2 Configure Management Connector Page
• 3-3 Notification Methods
• 3-4 Ticket in the Remedy Console
• 3-5 Alert as Displayed in Enterprise Manager
• 3-6 Metric Details Page
• 3-7 Create Ticket Page
• 3-8 Alert Details in the Remedy Console
• 4-1 Configure Management Connector General Page
• 4-2 Configure Management Connector Ticket Templates Page
• 4-3 Notification Methods
• 4-4 Siebel Service Request and the Alert as Displayed in Enterprise Manager
• 4-5 Metric Details Page
• 4-6 Create Ticket Page
• 4-7 Alert Details in Siebel HelpDesk Service Request Page