List of Tables

• 2-1 emctl Parameters
• 2-2 Ticket Creation (Remedy_DefaultCategory_HighPriority_AutoClose.xsl Mappings)
• 2-3 Ticket Updates (Remedy_DefaultCategory_HighPriority_AutoClose.xsl Mappings)
• 2-4 Ticket Creation ( Remedy_DefaultCategory_LowPriority.xsl)
• 2-5 Ticket Updates (Remedy_DefaultCategory_LowPriority.xsl)
• 2-6 Ticket Creation ( Remedy_DefaultCategory_MediumPriority.xsl)
• 2-7 Ticket Updates ( Remedy_DefaultCategory_MediumPriority.xsl)
• 2-8 Ticket Creation (Remedy_DefaultCaterogry_HighPriority.xsl)
• 2-9 Ticket Updates (Remedy_DefaultCaterogry_HighPriority.xsl)
• 2-10 Ticket Creation (Remedy_DefaultCaterogry_UrgentPriority.xsl)
• 2-11 Ticket Update (Remedy_DefaultCaterogry_UrgentPriority.xsl)
• 2-12 Ticket Creation (Remedy_DefaultCaterogry_LowPriority_AutoClose.xsl)
• 2-13 Ticket Update (Remedy_DefaultCaterogry_LowPriority_AutoClose.xsl)
• 2-14 Ticket Creation (Remedy_DefaultCaterogry_MediumPriority_AutoClose.xsl)
• 2-15 Ticket Updates (Remedy_DefaultCaterogry_MediumPriority_AutoClose.xsl)
• 2-16 Ticket Creation (Remedy_DefaultCaterogry_HighPriority_AutoClose.xsl)
• 2-17 Ticket Updates (Remedy_DefaultCaterogry_HighPriority_AutoClose.xsl)
• 2-18 Ticket Creation (Remedy_DefaultCategory_UrgentPriority_AutoClose.xsl)
• 2-19 Ticket Updates (Remedy_DefaultCategory_UrgentPriority_AutoClose.xsl)
• 2-20 Ticket Creation (Remedy_DefaultCaterogry_LowPriority_w_Wlog.xsl)
• 2-21 Ticket Updates (Remedy_DefaultCaterogry_LowPriority_w_Wlog.xsl)
• 2-22 Ticket Creation (Remedy_DefaultCategory_MediumPriority_w_Wlog.xsl)
• 2-23 Ticket Updates (Remedy_DefaultCategory_MediumPriority_w_Wlog.xsl)
• 2-24 Ticket Creation (Remedy_DefaultCategory_HighPriority_w_Wlog.xsl)
• 2-25 Ticket Updates (Remedy_DefaultCategory_HighPriority_w_Wlog.xsl)
• 2-26 Ticket Creation (Remedy_DefaultCategory_UrgentPriority_w_Wlog.xsl)
• 2-27 Ticket Updates (Remedy_DefaultCategory_UrgentPriority_w_Wlog.xsl)
• 2-28 Ticket Creation (Remedy_DefaultCategory_LowPriority_AutoClose_w_Wlog.xsl)
• 2-29 Ticket Updates (Remedy_DefaultCategory_LowPriority_AutoClose_w_Wlog.xsl)
• 2-30 Ticket Creation (Remedy_DefaultCategory_MediumPriority_AutoClose_w_Wlog.xsl)
• 2-31 Ticket Updates (Remedy_DefaultCategory_MediumPriority_AutoClose_w_Wlog.xsl)
• 2-32 Ticket Creation (Remedy_DefaultCategory_HighPriority_AutoClose_w_Wlog.xsl)
• 2-33 Ticket Updates (Remedy_DefaultCategory_HighPriority_AutoClose_w_Wlog.xsl)
• 2-34 Ticket Creation (Remedy_DefaultCategory_UrgentPriority_AutoClose_w_Wlog.xsl)
• 2-35 Ticket Updates (Remedy_DefaultCategory_UrgentPriority_AutoClose)
• 2-36 Enterprise Manager Attributes
• 3-1 emctl Parameters
• 3-2 Ticket Creation Mappings (for all templates)
• 3-3 Ticket Updates (Remedy_DefaultCategory_AutoResolve.xsl Mappings)
• 3-4 Ticket Updates (Remedy_DefaultCategory_AutoClose.xsl)
• 3-5 Ticket Updates (Remedy_DefaultCategory_AutoClose.xsl)
• 3-6 Enterprise Manager Attributes
• 4-1 emctl Parameters
• 4-2 emctl Parameters
• 4-3 Service Request Payload and Enterprise Manager Event Mapping