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Oracle® Enterprise Manager Installation and Configuration Guide for HP ServiceCenter Connector
Release 1.0.4.0.0
Part Number E12413-04
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Contents
List of Examples
List of Figures
List of Tables
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Related Documents
Conventions
1
Introduction to the Connector
Types of Alerts
Auto Ticketing
Manual Ticketing
Ticket Templates
Grace Period
Versions Supported
Prerequisites
2
Installing and Registering the Connector
Installing the Connector
Removing the Remedy Connector
Adding the New HP ServiceCenter Connector
Uninstalling the Connector
Registering the Connector
3
Configuring the Connector
Configuring the Connector
Installing and Configuring the HP ServiceCenter 6.1 Web Console
Installing the HP ServiceCenter 6.1 Web Console
Configuring the HP ServiceCenter 6.1 Web Console
Testing the Connector
Working with Ticket Templates
Registering Ticket Templates
Viewing Template Code
Removing Templates
Replacing Templates
Adding New Templates
Avoiding Notification Failures
Navigating Between Enterprise Manager and HP ServiceCenter
Navigating from Enterprise Manager to HP ServiceCenter
Navigating from HP ServiceCenter to Enterprise Manager
4
Using Out-of-Box Templates
Out-of-Box HP ServiceCenter Templates
Reading and Mapping Ticket Templates
Customizing Ticket Templates
A
Enabling SSL for HTTPS
Generating and Importing a Certificate Request
Installing and Configuring SSL
Adding Signed Certificates to Wallet Manager
B
Preventing HP ServiceCenter Update Issues
Index
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