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Oracle® Database Quick Installation Guide
11g Release 2 (11.2) for HP-UX Itanium

Part Number E18245-03
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Oracle® Database

Quick Installation Guide

11g Release 2 (11.2) for HP-UX Itanium

E18245-03

June 2011

This guide describes how to quickly install Oracle Database 11g Release 2 (11.2) on HP-UX Itanium systems. It includes information about the following:

1 Reviewing Information About This Guide

This guide describes how to install Oracle Database by using the default installation options.

Tasks Described in This Guide

The procedures in this guide describe how to:

Results of a Successful Installation

After you successfully install Oracle Database:

Tasks Not Described in This Guide

This guide covers the Basic Installation scenario and does not describe how to complete the following tasks:

Where to Get Additional Installation Information

For more information about installing Oracle Database, including information about the tasks not described in this guide, refer to one of the following guides:

All these guides are available on the product disc. To access them, use a Web browser to open the welcome.htm file located in the top-level directory of the media. Platform-specific documentation is available in PDF and HTML formats in the Documentation section.

2 Logging In to the System as root

Before you install the Oracle software, you must complete several tasks as the root user. To log in as the root user, complete one of the following procedures:

Note:

You must install the software from an X Window System workstation, an X terminal, or a PC or other system with X server software installed

3 Checking the Hardware Requirements

The system must meet the following minimum hardware requirements:

3.1 Memory Requirements

The following are the memory requirements for installing Oracle Database 11g Release 2 (11.2):

  • Minimum: 1 GB of RAM

    Recommended: 2 GB of RAM or more

    To determine the RAM size, enter the following command:

    # /usr/contrib/bin/machinfo  | grep -i Memory
    

    If the size of the RAM is less than the required size, then you must install more memory before continuing.

  • The following table describes the relationship between installed RAM and the configured swap space requirement:

    Available RAM Swap Space Required
    Between 1 GB and 2 GB 1.5 times the size of the RAM
    Between 2 GB and 16 GB Equal to the size of the RAM
    More than 16 GB 16 GB

To determine the size of the configured swap space, enter the following command:

# /usr/sbin/swapinfo -a

If necessary, refer to the operating system documentation for information about how to configure additional swap space.

IMPORTANT:

  • Oracle recommends that you take multiple values for the available RAM and swap space before finalizing a value. This is because the available RAM and swap space keep changing depending on the user interactions with the computer.

  • Contact your operating system vendor for swap space allocation guidance for your server. The vendor guidelines supersede the swap space requirements listed in this guide.

3.2 Disk Space Requirements

The following are the disk space requirements for installing Oracle Database 11g Release 2 (11.2):

  • At least 1 GB of space in the /tmp directory

    To determine the amount of disk space available in the /tmp directory, enter the following command:

    # bdf /tmp
    

    If the free disk space available in the /tmp directory is less than what is required, then complete one of the following steps:

    • Delete unnecessary files from the /tmp directory to meet the disk space requirement.

    • Set the TMP and TMPDIR environment variables when setting the oracle user's environment.

    • Extend the file system that contains the /tmp directory. If necessary, contact the system administrator for information about extending file systems.

  • To determine the amount of free disk space on the system, enter the following command:

    # bdf
    
  • The following table describes the disk space requirements for software files for each installation type:

    Installation Type Requirement for Software Files (GB)
    Enterprise Edition 6.89
    Standard Edition 6.09

  • The following table describes the disk space requirements for data files for each installation type:

    Installation Type Disk Space for Data Files (GB)
    Enterprise Edition 1.69
    Standard Edition 1.48

    Additional disk space, either on a file system or in an Oracle Automatic Storage Management disk group, is required for the fast recovery area if you choose to configure automated backups.

4 Checking the Software Requirements

Depending on the products that you intend to install, verify that the following software are installed on the system.

4.1 Operating System Requirements

The following are the operating system requirements for Oracle Database 11g Release 2 (11.2):

  • HP-UX 11i V3 patch Bundle Sep/ 2008 (B.11.31.0809.326a) or higher

To determine the distribution and version of HP-UX installed, enter the following command:

# uname -a

HP-UX hostname B.11.31 U ia64 4156074294 unlimited-user license

In this example, the version of HP-UX 11i is 11.31.

Verify that the system meets the minimum patch bundle requirements using the following command:

# /usr/sbin/swlist -l bundle |grep QPK

The QPK (Quality Pack) bundles have version numbers of the form B.11.31.0809.326a (for the September 2008 release), B.11.31.0903.334a (for the March 2009 release), and so on.

If a required bundle, product, or fileset is not installed, then you must install it. Refer to your operating system or software documentation for information about installing products.

Note:

There may be more recent versions of the patches listed installed on the system. If a listed patch is not installed, then determine whether a more recent version is installed before installing the version listed. The installer will check for superseding patches.

4.2 Compiler Requirements

The following are the compiler requirements for HP-UX systems Pro*C/C++, Oracle Call Interface, Oracle C++ Call Interface, and Oracle XML Developer's Kit (XDK) with Oracle Database 11g Release 2 (11.2):

  • A.06.20 (HP C/aC++ Swlist Bundle - C.11.31.04) - Sep 2008

4.3 Patch Requirement

In addition, you need to verify that the following patches are installed on the system.

Note:

There may be more recent versions of the patches listed installed on the system. If a listed patch is not installed, then determine whether a more recent version is installed before installing the version listed.

The following are operating system patches for HP-UX Itanium:

For HP-UX 11i V3 (11.31):

  • PHCO_40381 11.31 Disk Owner Patch

  • PHKL_38038 VM patch - hot patching/Core file creation directory

  • PHKL_38938 11.31 SCSI cumulative I/O patch

  • PHKL_39351 Scheduler patch: post wait hang

  • PHSS_36354 11.31 assembler patch

  • PHSS_37042 11.31 hppac (packed decimal)

  • PHSS_37959 Libcl patch for alternate stack issue fix (QXCR1000818011)

  • PHSS_39094 11.31 linker + fdp cumulative patch

  • PHSS_39100 11.31 Math Library Cumulative Patch

  • PHSS_39102 11.31 Integrity Unwind Library

  • PHSS_38141 11.31 aC++ Runtime

  • PHSS_39824 - 11.31 HP C/aC++ Compiler (A.06.23) patch

For HP-UX 11i V3 (11.31) VERITAS File System:

PHKL_39773: 11.31 VRTS 5.0 GARP6 VRTSvxfs Kernel Patch

Note: The VERITAS file system is optional. This patch is required only if you want to use a VERITAS File System 5.0.

To ensure that the system meets these requirements:

  1. To determine whether a patch is installed, enter a command similar to the following:

    # /usr/sbin/swlist -l patch | grep PHSS_37959
    

    Alternatively, to list all installed patches, enter the following command:

    # /usr/sbin/swlist -l patch | more
    
  2. If a required patch is not installed, then download it from the following Web site and install it:

    http://itresourcecenter.hp.com

    If the Web site displays a recent version of the patch, then download and install that version.

4.4 Additional Software Requirements

Depending on the components you want to use, you must ensure that the following software are installed:

4.4.1 Oracle ODBC Drivers

Oracle ODBC driver on HP UX Itanium is certified with ODBC Driver Manager 2.2.14. You can download and install the Driver Manager from the following link:

http://www.unixodbc.org

You do not require ODBC Driver Manager to install Oracle Database.

To use ODBC, you must also install gcc 3.4.5 or later

4.4.2 Oracle JDBC/OCI Drivers

Use JDK 6 (HPUX JDK 6.0.05) or JDK 5 (HPUX JDK 5.0.15) with the JNDI extension with the Oracle Java Database Connectivity and Oracle Call Interface drivers. However, these are not mandatory for the database installation. Note that JDK 1.5 is installed with this release.

4.4.3 Oracle Messaging Gateway

Oracle Messaging Gateway supports the integration of Oracle Streams Advanced Queuing (AQ) with the following software:

  • IBM WebSphere MQ V6.0, client and server:

    MQSERIES.MQM-CL-HPUX
    MQSERIES.MQM-SERVER
    
  • TIBCO Rendezvous 7.2

If you require a CSD for WebSphere MQ, then refer to the following Web site for download and installation information:

http://www-306.ibm.com/software/integration/wmq/support

4.4.4 Browser Requirements

Web browsers must support JavaScript, and the HTML 4.0 and CSS 1.0 standards. The following browsers meet these requirements for Oracle Enterprise Manager Database Control:

  • Netscape Navigator 8.1

  • Netscape Navigator 9.0

  • Microsoft Internet Explorer 6.0 SP2

  • Microsoft Internet Explorer 7.0 SP1

  • Microsoft Internet Explorer 8.0

  • Firefox 2.0

  • Firefox 3.0.7

  • Firefox 3.5

  • Firefox 3.6

  • Safari 3.1

  • Safari 3.2

  • Safari 4.0.x

  • Google Chrome 3.0

  • Google Chrome 4.0

4.4.5 Programming Languages

The following products are certified for use with

  • Pro* COBOL

    Micro Focus Server Express 5.1

  • Pro* FORTRAN

    HP FORTRAN/90 - Sep 2008 - release

5 Creating Required Operating System Groups and Users

The following local operating system groups and users are required if you are installing Oracle Database:

To determine whether these groups and users already exist, and if necessary, to create them, follow these steps:

  1. To determine whether the oinstall group exists, enter the following command:

    # more /var/opt/oracle/oraInst.loc
    

    If the output of this command shows the oinstall group name, then the group already exists.

    Note:

    In Oracle documentation, Oracle Inventory group is called oinstall. However, it is not mandatory to use the same name, you can enter a different name for the group.

    If the oraInst.loc file exists, then the output from this command is similar to the following:

    inventory_loc=/u01/app/oraInventory
    inst_group=oinstall
    

    The inst_group parameter shows the name of the Oracle Inventory group, oinstall.

  2. To determine whether the dba group exists, enter the following command:

    # grep dba /etc/group
    

    If the output from this commands shows the dba group name, then the group already exists.

  3. If necessary, enter the following commands to create the oinstall and dba groups:

    # /usr/sbin/groupadd oinstall
    # /usr/sbin/groupadd dba
    
  4. To determine whether the oracle user exists and belongs to the correct groups, enter the following command:

    # id oracle
    

    If the oracle user exists, then this command displays information about the groups to which the user belongs. The output should be similar to the following, indicating that oinstall is the primary group and dba is a secondary group:

    uid=440(oracle) gid=200(oinstall) groups=201(dba),202(oper)
    
  5. If necessary, complete one of the following actions:

    • If the oracle user exists, but its primary group is not oinstall or it is not a member of the dba group, then enter the following command:

      # /usr/sbin/usermod -g oinstall -G dba oracle
      
    • If the oracle user does not exist, enter the following command to create it:

      # /usr/sbin/useradd -g oinstall -G dba oracle
      

      This command creates the oracle user and specifies oinstall (for example) as the primary group and dba as the secondary group.

  6. Enter the following command to set the password of the oracle user:

    # passwd oracle
    

6 Configure Kernel Parameters

During installation, you can generate and run the Fixup script to check and set the kernel parameter values required for successful installation of the database. This script updates required kernel packages if necessary to minimum values.

If you cannot use the Fixup scripts, then verify that the kernel parameters shown in the following table are set to values greater than or equal to the minimum value shown. The procedure following the table describes how to verify and set the values manually.

Note:

The kernel parameter values shown in this section are recommended values only. For production database systems, Oracle recommends that you tune these values to optimize the performance of the system. See your operating system documentation for more information about tuning kernel parameters.
Parameter Recommended Formula or Value
ksi_alloc_max 32768
executable_stack 0
max_thread_proc 1024
maxdsiz 1073741824 (1 GB)
maxdsiz_64bit 2147483648 (2 GB)
maxssiz 134217728 (128 MB)
maxssiz_64bit 1073741824 (1 GB)
maxuprc 3686
msgmni 4096
msgtql 4096
ncsize 35840
maxfiles_lim 63488
maxfiles 1024
nflocks 4096
ninode 34816
nkthread 7184
nproc 4096
semmni 4096
semmns 8192
semmnu 4092
semvmx 32767
shmmax 1073741824
shmmni 4096
shmseg 512

Note:

If the current value for any parameter is higher than the value listed in this table, then do not change the value of that parameter. The following kernel parameters are obsolete on HP-UX 11.31. You need not specify values for these parameters:
  • msgmap

  • ncallout

  • msgseg

To view the current value or formula specified for these kernel parameters, and to change them if necessary:

  1. Enter the following command to start the kcweb application:

    # /usr/sbin/kcweb -F
    
  2. Check the value or formula specified for each of these parameters and, if necessary, modify that value or formula.

    If necessary, refer to the kcweb online Help for more information about completing this step.

    Note:

    If you modify the value of a parameter that is not dynamic, then you must restart the system.

7 Creating Required Directories

Create directories with names similar to the following, and specify the correct owner, group, and permissions for them:

The Oracle base directory must have appropriate free disk space if you choose not to create a separate Oracle data file directory.

Note:

If you do not want to create a separate Oracle data file directory, then you can install the data files in a subdirectory of the Oracle base directory. However, this is not recommended for production databases.

To create the Oracle base directory:

  1. Enter the following command to display information about all mounted file systems:

    # bdf
    

    This command displays information about all the file systems mounted on the system, including:

    • The physical device name

    • The total amount, used amount, and available amount of disk space

    • The mount point directory for that file system

  2. From the display, identify either one or two file systems that meet the disk space requirements mentioned earlier in this section.

  3. Note the name of the mount point directory for each file system that you identified.

  4. Enter commands similar to the following to create the recommended subdirectories in the mount point directory that you identified and set the appropriate owner, group, and permissions on them:

    # mkdir /mount_point/oradata
    # chown oracle:oinstall /mount_point/oradata
    # chmod 775 /mount_point/oradata
    

8 Configuring the oracle User's Environment

You run Oracle Universal Installer from the oracle account. However, before you start Oracle Universal Installer, you must configure the environment of the oracle user. To configure the environment, you must:

Caution:

The Bash shell is not supported on HP-UX Itanium. Use shell programs supported by your operating system vendor. If you use a shell program that is not supported by your operating system, then you can encounter errors during installation.

To set the oracle user's environment:

  1. Start a new terminal session, for example, an X terminal (xterm).

  2. Enter the following command to ensure that X Window applications can display on this system:

    $ xhost fully_qualified_remote_host_name
    

    For example:

    $ xhost somehost.us.example.com
    
  3. If you are not already logged in to the system where you want to install the software, then log in to that system as the oracle user.

  4. If you are not logged in as the oracle user, then switch user to oracle:

    $ su - oracle
    
  5. To determine the default shell for the oracle user, enter the following command:

    $ echo $SHELL
    
  6. To run the shell startup script, enter one of the following commands:

    • Bash shell:

      $ . ./.bash_profile
      
    • Bourne or Korn shell:

      $ . ./.profile
      
    • C shell:

      % source ./.login
      
  7. If you are not installing the software on the local computer, then run the following command on the remote machine to set the DISPLAY variable:

    • Bourne, Bash or Korn shell:

      $ export DISPLAY=local_host:0.0      
      
    • C shell:

      % setenv DISPLAY local_host:0.0
      

    In this example, local_host is the host name or IP address of the local computer that you want to use to display Oracle Universal Installer.

    Run the following command on the remote machine to check if the shell and the DISPLAY environmental variable are set correctly:

    echo $SHELL
    echo $DISPLAY
    

    Now to enable X applications, run the following commands on the local computer:

    $ xhost + fully_qualified_remote_host_name
    

    To verify that X applications display is set properly, run a X11 based program that comes with the operating system such as xclock:

    $ xclock
    

    In this example, you can find xclock at /usr/X11R6/bin/xclocks. If the DISPLAY variable is set properly, then you can see xclock on your computer screen.

    See Also:

    PC-X Server or operating system vendor documents for further assistance
  8. If you determined that the /tmp directory has less than 1 GB of free disk space, then identify a file system with at least 1 GB of free space and set the TMP and TMPDIR environment variables to specify a temporary directory on this file system:

    1. To determine the free disk space on each mounted file system use the following command:

      # df -h /tmp
      
    2. If necessary, enter commands similar to the following to create a temporary directory on the file system that you identified, and set the appropriate permissions on the directory:

      $ sudo mkdir /mount_point/tmp
      $ sudo chmod a+wr /mount_point/tmp
      # exit
      
    3. Enter commands similar to the following to set the TMP and TMPDIR environment variables:

      • Bourne, Bash, or Korn shell:

        $ TMP=/mount_point/tmp
        $ TMPDIR=/mount_point/tmp
        $ export TMP TMPDIR
        
      • C shell:

        % setenv TMP /mount_point/tmp
        % setenv TMPDIR /mount_point/tmp
        
  9. Enter commands similar to the following to set the ORACLE_BASE and ORACLE_SID environment variables:

    • Bourne, Bash, or Korn shell:

      $ ORACLE_BASE=/u01/app/oracle
      $ ORACLE_SID=sales
      $ export ORACLE_BASE ORACLE_SID
      
    • C shell:

      % setenv ORACLE_BASE /u01/app/oracle
      % setenv ORACLE_SID sales
      

    In this example, /u01/app/oracle is the Oracle base directory that you created or identified earlier and sales is the name that you want to call the database (typically no more than five characters).

  10. Enter the following commands to ensure that the ORACLE_HOME and TNS_ADMIN environment variables are not set:

    • Bourne, Bash, or Korn shell:

      $ unset ORACLE_HOME
      $ unset TNS_ADMIN
      
    • C shell:

      % unsetenv ORACLE_HOME
      % unsetenv TNS_ADMIN
      

    Note:

    If the ORACLE_HOME environment variable is set, then Oracle Universal Installer uses the value that it specifies as the default path for the Oracle home directory. However, if you set the ORACLE_BASE environment variable, then Oracle recommends that you unset the ORACLE_HOME environment variable and choose the default path suggested by Oracle Universal Installer.

9 Mounting the Product Disc

On most HP-UX Itanium, the product disc mounts automatically when you insert it into the drive. If the disc does not mount automatically, then follow these steps to mount it:

  1. Switch user to root:

    $ su -
    password
    #
    
  2. If necessary, enter the following command to unmount the currently mounted disc, then remove it from the drive:

    # /usr/sbin/umount /SD_DVD
    

    In this example, /SD_DVD is the mount point directory for the disc drive.

  3. Insert the appropriate disc into the disc drive, then enter a command similar to the following to mount it:

    # /usr/sbin/mount -F cdfs -o rr /dev/dsk/cxtydz /SD_DVD
    

    In this example, /SD_DVD is the disc mount point directory and /dev/dsk/cxtydz is the device name for the disc device, for example /dev/dsk/c0t2d0.

  4. If Oracle Universal Installer is displaying the Disk Location dialog box, enter the disc mount point directory path, for example:

    /SD_DVD
    

10 Installing Oracle Database

After configuring the oracle user's environment, start Oracle Universal Installer and install Oracle Database as follows:

  1. To start Oracle Universal Installer, enter the following command:

    $ /mount_point/db/runInstaller
    

    If Oracle Universal Installer does not start, then refer to Oracle Database Installation Guide for information about how to troubleshoot X Window display problems.

  2. The following table describes the recommended action for each Oracle Universal Installer screen. Use the following guidelines to complete the installation:

    • If you need more assistance, or if you want to choose an option that is not a default, then click Help for additional information.

    • If you encounter errors while installing or linking the software, then refer to Oracle Database Installation Guide for information about troubleshooting.

    Note:

    If you have completed the tasks listed previously, then you can complete the installation by choosing the default values on most screens.
    Screen Recommended Action
    Configure Security Updates Enter your e-mail address, preferably your My Oracle Support (formerly OracleMetaLink) e-mail address or user name in the Email field.

    You can select the I wish to receive security updates via My Oracle Support check box to receive security updates.

    Enter your My Oracle Support password in the My Oracle Support Password field.

    Click Next.

    Download Software Updates Starting with Oracle Database 11g Release 2 (11.2.0.2), you can use the Software Updates feature to dynamically download and apply latest updates. Select one of the following options and click Next:
    • Use My Oracle Support credentials for download: Select this option to download and apply the latest software updates.

      Click Proxy Settings to configure a proxy for Oracle Universal Installer to use to connect to the Internet. Provide the proxy server information for your site, along with a user account that has access to the local area network through which the server is connecting.

      Click Test Connection to ensure that your proxy settings are correctly entered, and the installer can download the updates.

    • Use pre-downloaded software updates: Select this option to apply previously downloaded software updates.

    • Skip Software Updates: Select this option if you do not want to apply any updates.

    Apply Software Updates This screen is displayed if you select to download the software updates or provide the pre-downloaded software downloads location.

    If you selected Use My Oracle Support credentials for download in the previous screen, select Download and apply all updates, and then click Next.

    If you selected Use pre-downloaded software updates in the previous screen, select Apply all updates, and then click Next.

    Select Installation Option Select Create and configure a database from the following list of available options, then click Next:
    • Create and configure a database

    • Install database software only

    • Upgrade an existing database

    System Class Select Server Class from the following options to install the database, and click Next.
    • Desktop Class: Choose this option if you are installing on a laptop or desktop class system.

    • Server Class: Choose this option if you are installing on a server class system, such as what you would use when deploying Oracle in a production data center.

    Grid Installation Options Select Single instance database installation for the type of database installation you want to perform, and click Next.
    • Single instance database installation: This option installs the database and the listener.

    • Real Application Clusters database installation: This option installs Oracle Real Application Clusters.

    • Oracle RAC One Node database installation: This option installs the Oracle RAC One Node database.

      Note: Oracle RAC One Node is supported only with Oracle Clusterware.

    Select Install Type Select Typical Install as the installation type from the following options, and click Next:
    • Typical Install: This installation method is selected by default. It lets you quickly install Oracle Database using minimal input.

    • Advanced Install: This installation method enables to perform more complex installations.

    Typical Install Configuration Enter the following information according to your requirements:

    Oracle base: The Oracle base path appears by default. You can change the path based on your requirement.

    Software location: In the Software Location section, accept the default value or enter the Oracle home directory path in which you want to install Oracle components. The directory path should not contain spaces.

    Storage Type: Select File System, or Oracle Automatic Storage Management as the database storage option.

    Database file location: If you select File System as your storage type, then click Browse and specify a database file location.

    ASMSNMP Password: If you select Oracle Automatic Storage Management as your Storage Type, then specify the password for the ASMSNMP user.

    Database edition: Select the database edition that you want to install.

    OSDBA Group: The OSDBA group is selected by default. You can also select the OSDBA group from the list.

    Global database name: Specify the Global Database Name using the following syntax:

    database_name.domain
    

    For example, sales.us.example.com

    Administrative password: Enter the password for the privileged database account.

    Confirm Password: Reenter, and confirm the password for the privileged database account.

    Click Next to continue.

    Create Inventory This screen is displayed only during the first installation of Oracle products on a system.

    Specify the full path of the Oracle Inventory directory. Ensure that the operating system group selected is oinstall. Click Next to continue.

    Perform Prerequisite Checks Verify that all the prerequisite checks succeed, and then click Next.

    Oracle Universal Installer checks the system to verify that it is configured correctly to run Oracle software. If you have completed all the preinstallation steps in this guide, all the checks should pass.

    If a check fails, then review the cause of the failure listed for that check on the screen. If possible, rectify the problem and rerun the check. Alternatively, if you are satisfied that your system meets the requirements, then you can select the check box for the failed check to manually verify the requirement.

    Note: Oracle recommends that you use caution in checking the Ignore All option. If you check this option, then Oracle Universal Installer may not confirm that your system is able to install Oracle Database successfully.

    Summary Review the information displayed on this screen, and then click Install.

    Note: Starting with Oracle Database 11g Release 2 (11.2), you can save all the installation steps into a response file by clicking Save Response File. Later, this file can be used for a silent installation.

    Install Product This screen states the progress of a database installation. After the database is installed, you are prompted to execute some root configuration script for new inventory as the root user. Click Next.

    This screen then displays the status information for the configuration assistants that configure the software and create a database.

    Finally, a message is displayed at the end of Database Configuration Assistant process, and click OK.

    Execute the root.sh script as the root user to complete the installation and click OK.

    Finish This screen is shown automatically when all the configuration tools are successful.

    Click Close.


11 Installing Oracle Database Examples

If you plan to use the following products or features, then download and install the products from the Oracle Database Examples media:

For information about installing software and various Oracle product demonstrations from the Oracle Database Examples media, refer to Oracle Database Examples Installation Guide.

12 What to Do Next?

To become familiar with this release of Oracle Database, it is recommended that you complete the following tasks:

13 Additional Information

This section contains information about the following:

Product Licenses

You are welcome to install and evaluate the products included in this media pack for 30 days under the terms of the Trial License Agreement. However, you must purchase a program license if you want to continue using any product after the 30 day evaluation period. See the following section for information about purchasing program licenses.

Purchasing Licenses and Version Updates

You can purchase program licenses and updated versions of Oracle products from the Oracle Store Web site:

https://shop.oracle.com

Contacting Oracle Support Services

If you have purchased Oracle Product Support, you can call Oracle Support Services for assistance 24 hours a day, seven days a week. For information about purchasing Oracle Product Support or contacting Oracle Support Services, go to the Oracle Support Services Web site:

http://www.oracle.com/us/support/index.html

Locating Product Documentation

Product documentation includes information about configuring, using, or administering Oracle products on any platform. The product documentation for Oracle Database 11g products is available in both HTML and PDF formats in the following locations:

To view PDF documents, download the free Adobe Acrobat Reader from the Adobe Web site, if necessary:

http://www.adobe.com

14 Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.


Oracle Database Installation Guide, 11g Release 2 (11.2) for HP-UX Itanium

E18245-03

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