Feedback is the process of gathering real-time comments, enhancement requests, and bugs from your application users. To add a feedback page to an application, you add a Feedback page.
To view feedback:
On the Workspace home page, click the Team Development icon.
Click the Feedback icon.
The Feedback Dashboard appears. See "About the Feedback Dashboard".
Click the Feedback tab.
The Feedback page appears.
The Feedback page displays details about feedback entries. You can further customize the appearance of the page using the Search bar at the top of the page. Available controls on the Search bar include:
Search icon - Resembles a magnifying glass. Click this icon to narrow your search to only specific columns. To search all columns, select All Columns.
Text area - Enter case insensitive search criteria (wildcard characters are implied) and then click Go.
Go button - Executes a search or applies a filter.
View Report displays each item as a line in a report. Use the Actions menu to customize this report.
View Detail displays detailed information about each item. To display less information, click Basic.
Actions menu - Use this menu to customize the report view. See "About the Actions Menu".
To use the Feedback module in Team Development, you must add a Feedback page to the target application.
To add a feedback page to an application:
On the Workspace home page, click Application Builder.
Select the application for which you want feedback.
The Application home page appears.
Click the Create Page button.
For Page Type, select Feedback Page.
For Create Page, customize any settings.
For Navigation Bar, specify whether to create a navigation bar entry. If you select Yes, enter an entry label.
Click Create.
To submit feedback:
Run the application for which you want to submit feedback.
Click the Feedback link.
A Feedback window appears.
In Feedback, enter a comment.
Note that the application and page are noted and this information is made available to the developers.
From Feedback Type, select General Comment, Enhancement Request, or Bug.
Click Submit Feedback.
To review feedback:
On the Workspace home page, click the Team Development icon.
Click the Feedback icon.
The Dashboard appears.
Click the Feedback tab.
How you access a specific feedback depends upon the View:
View Detail - Click the feedback ID.
View Report - Click the Edit icon.
The feedback entry displays at the top of the page.
Under Disposition:
Status - Select a new status.
Tags are keywords that further describe this feedback. Separate multiple tags with commas.
Developer Comment - Enter additional comments.
Public Response - Enter a public response.
To create a bug, To Do, or feature, select the following buttons:
Log as Bug. Enter the appropriate information and click Create Bug.
Log as To Do. Enter the appropriate information and click Create To Do.
Log as Feature. Enter the appropriate information and click Log as Feature.
Click Apply Changes.
Use feedback reports to view feedback from different perspectives.
The Feedback Dashboard contains the following regions:
Percent Closed
Distinct Filers
Feedback by Status
Top Feedback Filers
Summary
To refresh the content, click the Refresh button.
The Calendar page displays the number of feedback comments provided by application by day. Click the Previous and Next buttons to view other months.
The By Application page displays a chart of feedback by application. Click a section of the chart to view a more detailed report.