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Oracle® Auto Service Request
Release 3.2 for Oracle Enterprise Linux and Solaris
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Contents
Title and Copyright Information
Preface
Audience
Documentation Accessibility
Conventions
What's New
New Features and Enhancements for Oracle ASR Release 3.2
Auto Service Request Overview
Auto Service Request Feature Summary
ASR Architectural Summary
Close-Up of the ASR Manager
ASR Installation Overview
ASR Installation Guidelines
General Installation Considerations
ASR Installation Milestones Summary
Milestone 1: Designate and Validate ASR Systems
Milestone 2: Assess ASR Systems
Milestone 3: Install the ASR Manager
Milestone 4: Install and Configure ASR Assets
Designate ASR Systems
Designate an ASR Manager System
Designate ASR Asset System(s)
Oracle Auto Service Request Configuration Requirements
ASR Asset Hardware Requirements
Operating System Requirements
Oracle Enterprise Linux (ASR Manager Only)
Solaris
Java Requirements
ASR Manager Network Connection Requirements
ASR Asset Network Connection Requirements
Telemetry Sources: Overview and Check
Confirm Existing Telemetry Sources
Initially Set-Up and Configure Telemetry Sources
ILOM General Procedures
ILOM Sideband Management Set-Up
Set Up the Oracle Server Hardware Management Pack (OHMP)
Validate ASR Systems in My Oracle Support
Request Support Identifier Access in My Oracle Support
Review Assets in My Oracle Support
Access ASR Assets With My Oracle Support Message Center
Enable ASR Assets in My Oracle Support
Create a Sun Online Account
Oracle Partner Network (OPN) Partners and ASR
Install the ASR Manager
Prerequisite Tasks
Install Service Tags
Install Service Tools Bundle (STB) for Solaris
Install Service Tags for Oracle Enterprise Linux (OEL)
Check for SASM Installation and Version
Download the SASM and ASR Packages
Install the SASM Package
Install the ASR Package
Register the ASR Manager
Set Up Crontab
Configure and Manage ASR Assets
Install Service Tools Bundle (STB)
Obtain the ASR Asset Bundle for non-ILOM Telemetry Sources
Set Up Telemetry Sources to ASR
Enable FMA Telemetry
Command Line Options for Setting Solaris FMA Trap Destinations
Enable ILOM Telemetry
Enable ILOM: GUI Interface
Enable ILOM: Command Line Interface
Enable M-Series XSCF Telemetry
Activate ASR Assets
Activate Blade Assets
New ASR Activation on Blade Systems and Chassis
Previously ASR-Activated Blade Systems
Sun Blade X6275 Configuration
Activate Exadata Assets
ASR Environment Administration
ASR Asset Management
View Status of ASR Asset(s)
Review Status of ASR Assets
Create Test Alert
Enable/Disable ASR Assets
Disable ASR Assets
Enable ASR Assets
Deactivate/Activate ASR Assets
Deactivate/Activate ASR Assets from My Oracle Support
Deactivate/Activate ASR Assets from the ASR Manager
Add/Remove Telemetry Traps from ASR Asset(s)
Add/Remove Telemetry Traps from Solaris FMA Systems
Add/Remove Telemetry Traps from ILOM Systems
Add/Remove Telemetry Traps from M-Series Systems (XSCF)
ASR Environment Management
Unregister ASR
Starting and Stopping ASR and SASM
Stopping ASR and SASM
Starting ASR and SASM
ASR Emails
ASR Backup and Restore
ASR Network Parameters Management
ASR Port Usage
Changing the Default SNMP Port for ASR
Configure ASR to Send HTTPS Traffic Through a Proxy Server
Configure SASM Network Settings
Test Connectivity from the ASR Manager to Oracle
ASR Integration with Enterprise Monitoring Systems
Configuring Trap Files
MIB Location and Data Elements
Uninstall ASR
Upgrade ASR
ASR General Troubleshooting
ASR Diagnostic Utility
Utility Contents
Delivery Model
Configure the ASR Diagnostic Utility
Service Tools Bundle (STB) Troubleshooting
Check the STB Agent
Check the Service Tags Version
Check Service Tags Probe
Check Service Tags Listener
Unable to Contact Service Tags on Asset
Service Tags on Asset Reports Unknown or Empty Serial Number/Product Name
Activation Failed for Asset
<asset name>
Due to Data Error
Cannot Retrieve the SASM IP Address
Services are Disabled: stdiscover or stlisten
Check the State of the SMA Service
Check the State of ASR Bundles
ASR Log Files
Set Log Level
Set Log File Counts
Installing ASR Manager on Blade Systems
Installing ASR Manager on a Local Zone
Miscellaneous Errors and Resolution
Error Messages and Resolutions
Only One Client Can Access Console at a Time
ASR Fault Rules Updates
ASR Manager Crashed, Move Assets to a New ASR Manager
ASR Email Examples
ASR Activation Email Examples
Activation Pending My Oracle Support
Activation Failed
Activation Status Change
Activation Bad Serial
Activation Denied
Status Report
ASR Service Request Email
Test Create Success Example
Test Create Fail Example
Service Request Create Success Example
Service Request Create Failed Example
Partner Service Request Create Example
Service Request Create is Delayed Example
Draft Service Request Example (non-Partner)
Heartbeat Failure Notification Email Examples
Heartbeat Failure - CAM
Heartbeat Failure - Sun Unified Storage 7xxx
Heartbeat Failure - ASR SO
Fault Rules Out of Date Email
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